Privacy Policy

This data protection declaration informs you of how Clickelink and its sub-groups (Conelink, Jobelink, Proelink, Shopelink, Workelink) hereinafter jointly referred to as «we», «us», «our», within the use of our websites, our platforms, our portals or our mobile applications, as well as within the framework of a cooperation, we process your personal data, to whom we may pass on your data, if any, and what rights you have against us in relation to relation to the use of your data.

Your personal data is always processed in accordance with the applicable data protection regulations (including the Swiss Data Protection Act, «LPD» and, if applicable, the EU General Data Protection Regulation, «GDPR»).

"Personal data" means all information that relates to a natural person, or if protected by the LPD to an identified or identifiable legal person; your personal details, your e-mail address, your telephone number, as well as data regarding the use of our platforms, the purchase of packages made through our portals, as well as your preferences.

"Processing" means any operation concerning the user's personal data, in particular the registration, collection, anonymisation, storage, management, use, transmission or cancellation of his personal data.

Please note that the websites of third parties accessible via our offers provide information about their data processing in their data protection declarations. We assume no responsibility for the data protection compliance of such third parties and recommend that you consult the data protection declarations of the relevant third-party websites.

A Who is responsible for the processing of your data?

Clickelink is responsible for the processing of your data collected or received in the context of our offers or our collaboration with you or processed for other purposes as defined in this data protection declaration.

B How do we collect your data?

Your data is provided directly by you or we receive it from third parties, e.g. from our platforms, from authorities, and from public sources.

C Entity, purpose and legal basis of the processing of your data

We process your data if you use our products, work with us or otherwise get in touch with us.

In principle, we process your data for the following purposes:

  • propose and further develop applications, services, websites, apps and other platforms on which we are present;

  • for the fulfillment and execution of contractual or legal obligations;

  • for checking access authorization and administration of the user account (if any);

  • to inform you of updates or changes to our offers or events, as well as in the event of amendments to our GTC, our data protection declarations, as well as our regulations on how to place advertisements on our portals and websites;

  • prevent and clarify crimes and other misconduct (e.g. internal investigations, data analysis to combat fraud)

  • for our own or third party marketing purposes, i.e. for all sales promotional campaigns, e.g. via newsletter, telephone, online advertising, SMS and push notifications for market research, analysis and survey execution, as well as for statistical purposes;

  • for the evaluation of usage behavior.

  • ​​buy and sell business sectors, companies or parts of them and carry out other corporate law operations which include the transfer of personal data;

We have summarized for you in detail below which data we process within the scope of our offers, the purposes for which we process it and the legal basis on which we rely for the corresponding processing.

I Visit to our offers (log file)

If you use our offers without providing us with further information, the web server technology used by us automatically logs general technical information about the visit in so-called log files. This information includes, among other things, the IP address of the device used to make the visit, information about the browser type, the Internet service provider and operating system used, the offers that were accessed from us, the referring/exit pages, the date and time, and the length of the visit.

The collection and processing of this information takes place in order to make it possible to visit our Internet pages (setting up the connection), to ensure and increase the security and stability of our systems and our offers, to analyze the use of our offers and our services, to collect demographic information of a general nature and to allow the optimization of our offer, as well as for internal statistical purposes. In this context, no identification of the user takes place. In principle, no connection is established between this automatically collected information and the personal data stored by us. However, the information collected automatically and the personal data stored by us can be merged if you already have a registered user account on one of our portals or if you use certain functions of our Internet pages as a guest.


II Registration of a user account

For personalized services or areas with protected access or for the management of your subscriptions, it may be necessary to register and therefore to open a user account. In this case it is necessary to enter certain mandatory and optional personal data, such as, for example, to name a few

  • your e-mail address,

  • the password,

  • name and surname,

  • address,

  • telephone number,

  • date of birth,

  • sex,

  • information concerning subscriptions to newsletters or other types of advertising,

  • payment methods,

  • language preferences,

  • hourly rates,

  • offered services,

  • certifications,

  • website

In addition to the data marked as mandatory for the use of a particular offer, you can enter and save further optional personal data. With your confirmation upon completing the registration of the collection or modification of your user account data, you guarantee the correctness of the content of the data entered by you.

We use the data for the execution and management of our digital offers, for checking the plausibility of the entered data, i.e. for entering into, setting up the content, executing and amending the contractual relationships concluded with you via your user account, as well as, in the case of paid services, for correct billing. Accordingly, we process your data in this context in accordance with the applicable data protection law.

III Use of our offers as a registered user

When using the offer by registered users, we collect data for statistical reasons, to enable undisturbed functionality of the portal as well as for the analysis and optimization of our offers and services. We therefore collect data to find out whether and how you use our digital offers, in particular which functions and which advertising you receive. This is done in our legitimate interest within the meaning of applicable data protection law to optimize, further develop and improve our offer.

IV Use of mobile applications

If you use our mobile applications with a mobile device and have activated the transmission of your GPS signal data to third parties in the settings of your mobile device, we can record information about the location of your mobile device using the GPS signal data (latitude and longitude, information on horizontal accuracy).

We use location data to improve your user experience by showing you offers and advertisements that are relevant to your location. Before collecting location data for the aforementioned applications, we ask for your consent in accordance with applicable data protection law.

You have the option to revoke your consent at any time or to deactivate or object to the collection, processing and transmission of your location data. If you do not want to receive online advertising and location-based content, you can deny access to your location or disable location services at any time in the settings of your mobile device. To disable location services, follow the device manufacturers' instructions: for Apple devices:, for Android devices: accounts/answer/3467281?hl=en.

V Purchase / redemption of a paid offer

When you purchase a paid product or service, you are obliged to provide data such as first and last name, address (full postal address, postal code, town) and possibly further data (billing address, payment information, etc.) as we need them for the performance of the contract with you in accordance with the applicable data protection law.

If you choose an online payment option such as credit card, TWINT or PayPal for the purchase of a paid product or service, payment is made via the online payment system of the respective service provider. Personal and payment data are then processed directly by the provider of the relevant payment system. We do not know and do not store your payment details. The data protection provisions of the respective online payment system provider also apply in each case.

We may store your data collected for the purchase or redemption of a paid offer in the user account for the subsequent purchase/conclusion of a contract in accordance with our internal data protection and archiving guidelines or on the basis of to the legal requirements. We use this data to optimize, improve and further develop our offer, for marketing and statistical purposes. For this purpose, we may keep all information regarding your current and past purchases, as well as the contracts entered into, i.e. the products, services, the number of products and services for each purchase and the payment amount.

VI Contact customer service or via the relevant form

If you contact our customer service, we may process your contact details (such as title, first and last name, telephone number, e-mail address or postal address) and the content of the conversation in order to respond to your request. This is done in our legitimate interest, under the applicable data protection law, to provide you with professional information and to deal with your request fairly.

If you have given your consent, incoming and outgoing consultation calls with our customer service may be recorded and stored for training and quality purposes.

VIII User surveys and market research

If you voluntarily participate in a survey or other market research activity on our part, we collect your personal data and those that emerge as part of the survey. We use the data you provide to improve the user experience and to further develop our products as well as for internal and third-party statistical purposes. Survey results consist solely of anonymously aggregated data.

IX Marketing and Analytical Purposes

Following your registration or your visit as a guest on one of our platforms, we can also process your data for personalized advertising campaigns organized by us, by companies connected to us. Personalized advertising campaigns include in particular personalized advertising by means of digital advertisements in our offers on the Internet and mobile applications, by e-mail, such as e-mails with general or advertising information (newsletter), by telephone, post, fax, SMS, MMS, as well as via instant messaging services. At the end of each e-mail sent by us there is a link via which you can unsubscribe from the newsletter at any time that you had previously decided to subscribe to. You can also unsubscribe from the newsletter at any time by e-mail at

X Fight against fraud, legal disputes and legal obligations to process

We may also process your data, which we collect and process in accordance with the previous chapters, for the fight against fraud or in the event of a legal dispute; this is done in our legitimate interest, within the meaning of applicable data protection law, to protect our business and to enforce or defend any claims against us. We may also process your data to comply with our legal obligations in accordance with applicable data protection law.

D Transfer of your data to third parties

Data processing and data storage in accordance with this data protection declaration can be performed both internally and via external entities located in Switzerland or abroad. If the level of data protection in a country is not corresponds to the Swiss one, we contractually ensure that the protection of your personal data always corresponds to that provided in Switzerland, through the conclusion of EU model contractual clauses or other contracts approved by the Federal Data Protection and Information Commissioner concluded with the service providers engaged by us. These may be Clickelink companies, or commissioned third parties responsible for data processing commissioned by us. These third parties may have access to your personal or usage data, however only insofar as this is necessary for the performance of the tasks assigned by us or for the fulfillment of the purposes described in this data protection declaration.

The transmission of your data on the basis of mandatory legal obligations is reserved.

I Transmission to Clickelink

In principle, the data transmitted in accordance with this chapter ‎D to Clickelink companies is pseudonymised or anonymised.

If compatible with the aforementioned purposes described in chapter ‎C or permitted by law, your data, as well as usage data relating to your person resp. to your user account, may be used and transmitted to Clickelink to analyze, improve and structure our offers according to needs, for customer assistance, for personalization and marketing purposes.

We will request your consent in advance if necessary for this purpose and the same can be revoked at any time. If consent is not required, the transmission of your data is based on our legitimate interest or that of Clickelink partner companies, in accordance with the applicable data protection law.

II Transmission to other third parties

If you click on integrated offers from third parties or use integrated contact forms from third parties, we may pass on your data in accordance with the offer or contact form. Furthermore, we may pass on your data to third parties if they wish to place advertisements or personalized advertisements in our offers. Your data may also be passed on to third parties if we submit an offer together with a third party.

Apart from the transmission described above, we only transmit your personal data if you have given your explicit consent in accordance with applicable data protection law, if there is a legal obligation to do so or if this is necessary to assert our rights , in particular our rights arising from the contractual relationship and thus constitute our legitimate interest.

In the event of a sale, merger, or other reorganization of some or all of our company's assets, personal information may be disclosed, sold, or otherwise shared with third parties as part of this transaction or reorganization.

E Use of cookies, tracking and analysis tools as well as plug-ins and other integrations of third-party offers

I Cookies

Cookies help to make your visit to our Internet pages easier, more pleasant and more meaningful, as well as to ensure the functioning of our offers and portals and serve to provide you with advertising based on your preferences. Cookies are information files that your Internet browser automatically stores on your computer's hard drive when you visit our Internet page. In principle, you can also use our digital offers without accepting cookies, however individual functions may be restricted in this case.

During the use of our website, the cookies we use can collect and store usage data such as the IP address of your device, the pages visited, the browser used, date, time, etc. In principle, this data does not make it possible to identify you, unless you are logged into your user account.

We use cookies, for example, to recognize you after a first visit to our Internet pages, offers or portals; In principle, we do not recognize you as a user in this context, but only the computer or mobile device or the browser used.

You can decide at any time whether or not you wish to accept cookies and thus to benefit from targeted advertising adapted to your possible interests. However, refusing cookies does not mean that you will no longer see online advertising, but rather that the advertising that will be shown to you on Internet sites will not be personalized on the basis of your presumed interests.

Most of the cookies we use are temporary session cookies, which are deleted from your computer or mobile device automatically at the end of your browser session. On the other hand, the minority of cookies we use are of the permanent type and are deleted after a programmed period.

II Tracking and analysis tool

The use of our digital offers is also measured and analyzed by means of various technical systems, mainly from third-party providers such as Google Analytics. These measurements can take place both anonymously and personally. In this context, it is possible that the data collected by us or by the third-party providers of such technical systems will in turn be passed on to third parties for processing.

We use Google Analytics, a service of Google Inc. As a result, the collected data can in principle be transmitted to a Google server in the USA; in this case, the IP addresses are anonymized by means of IP anonymization in order to prevent their attribution. The IP address transmitted by your browser within the scope of Google Analytics is not merged with other Google data. You can object to the collection and processing of this data by Google Analytics by installing an opt-out cookie which prevents the future collection of your data when visiting this website: hl=it.

III Plug-ins and other integrations of third-party offers

Our digital offers are linked in many ways with functions and systems of third parties, for example through the integration of plug-ins of third-party social networks such as Facebook, WhatsApp, Google+, YouTube or Twitter.

If you have a user account with these third parties, they may be able to measure and analyze your use of our digital offers. In this case, further personal data such as your IP address, personal browser settings and other parameters may be transmitted to these third parties and stored by them.

F Data Retention

We only store your data as long as this is legally required or in accordance with the purpose of the processing, in particular for the fulfillment of the order or contract as well as for compliance with legal obligations.

If your data is analysed, we store your data until the analysis is complete or until you object to further processing. If we store data on the basis of a contractual relationship with you, this data will be stored at least as long as the contractual relationship exists and at the latest as long as the limitation periods for possible claims on our part have expired or as long as legal or contractual retention obligations exist.

The next objective that we pursue is the anonymization of the data, in order to be able to continue to use them for statistical purposes. If this is not possible for any reason, the data is deleted if we no longer need it for the specified processing purposes and if we are also no longer required by law to store it.

G Data protection mode

For the purpose of careful protection of your data against loss, destruction, falsification, manipulation or unauthorized access, we take appropriate technical and organizational measures. Our security measures are constantly adapted and improved in accordance with technological development.

If you register as a user with us, access to your user account is only possible in each case after entering your personal password. You should always keep your payment and login information confidential and close your browser window when you have finished communicating with us, especially if you share a computer with other users.

H Your rights regarding your data

According to applicable data protection law, you have the following rights:

Right of access:

You have the right to know at any time whether and which personal data we process about you.

Right to rectification of your data:

You have the right to have your personal data corrected at any time if you notice that the data we process about you is incorrect.

Right to have your data erased:

If the processing of your personal data is no longer necessary because, for example, you no longer have a contractual relationship with us or you no longer consent to the processing of your personal data, you can request the deletion. We will delete your personal data provided that we have no other obligation (e.g. legal retention obligation) or overriding interest (e.g. in connection with a legal proceeding) to continue to store or process it for a certain period of time. In this case, we only keep your data for these purposes and do not process it in any other way.

Following the deletion of your personal data, it is possible that you will no longer be able to continue purchasing or using the services you have registered.

Right to limit or block the processing of your data:

You have the right to restrict or block the processing of your data at any time, provided that we have no other obligation to store and process it for a specific period of time.

Right to delivery of your data:

Under certain conditions, you have the right to demand that we transmit to you or a third party designated by you, or hand over, your personal data in a commonly used format.

Right to object:

You can object at any time to the processing of your data for marketing and analysis purposes, as well as to the transmission of your data within the Clickelink group, by sending an email to

This opposition does not completely exclude the collection of personal data, but only for marketing and analysis purposes, as well as for the transmission of your data within the Clickelink group.

Revocation of your consent:

It is the user's right to revoke a previously given consent at any time. If we have been notified of the withdrawal of your consent, we no longer process your personal data for these specific purposes, unless this is justified by another legitimate interest. The withdrawal of your consent has no effect on the data processing carried out before the withdrawal.

Complaint to a supervisory authority:

You also have the right to lodge a complaint about the data processing with the competent supervisory authority, i.e., in Switzerland, the Federal Data Protection and Information Commissioner. The complaint can be lodged with the supervisory authority of the place where you usually reside, work or the place of the alleged violation of data protection.

You can exercise your rights at any time by written communication and proof of your identity to the following address:


Data Protection Officer

Via la Santa 1

6900 Lugano

For this purpose, please use the e-mail account with which you registered with us so that we can identify you. We also reserve the right to verify your identity through a copy of your passport, a copy of the front and back of your identity card or other identification documents.

Please note that the granting of your rights can be partially refused or limited for legal reasons or on the basis of data protection law. If necessary, resp. permitted by law, we will inform you of the reasons for our decision.

I How can you contact us?

If you have any questions regarding the processing of your data, would like to request information or the deletion of your data, please contact our data protection contact person by sending an e-mail to

The contact details of our data protection officer are as follows:


Data Protection Officer

Via la Santa 1

6900 Lugano

J Changes to this data protection declaration

The current version of the data protection declaration published on our website and platforms applies in each case.

We adapt this data protection declaration from time to time to the latest version of the measures concerning the use and protection of personal data. Any substantial changes to the data protection declaration are communicated to registered users by e-mail to the e-mail address indicated in the context of registration or by corresponding information in a suitable place after logging into the user account.

Please read this data protection declaration regularly to keep up to date with how we use your personal data and how we can protect your rights.

Last revised: November 8, 2022

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